Terms & Conditions

Payments & Payment Schedule

Flight tickets: 100% of the flight fare must be paid in advance to enable ticket issuance. If flight fares increase or decrease by the time payment reaches us, the difference shall be borne by (or credited to) the client, and the quotation will be revised accordingly.

The traveler shall strictly adhere to the agreed payment schedule. In the event of non-adherence, Flycraft may, at its sole and absolute discretion, provide a maximum extension of three days upon a specific written request from the traveler.

In case of non-compliance with the payment terms, Flycraft reserves the right to cancel the booking.

An additional charge of INR 1,000 per person will be levied in case of cancellation due to non-payment of any installment as per the agreed payment schedule.

Bookings will be considered confirmed only once the first payment has been received in the Flycraft account through any of the modes provided on the Flycraft website. In all other cases, Flycraft will not be liable for any booking.

Amendments & Modifications

Any amendments or additions to the package (dates, inclusions, itinerary, etc.) will be executed at an extra cost to the customer. Changes made to a package will be governed by the cancellation policy of the original package, and any resulting costs shall be borne by the customer.

Flycraft does not encourage changes or modifications to online bookings once they are made.

Cancellation charges are calculated on the total booking amount, irrespective of whether the full amount has been paid.

Customers cannot alter the itinerary during the trip unless the change has been pre-informed and approved by the travel agent and/or Flycraft.

Hotels, Rooms & Special Requests

Standard hotel check-in time is 12:00 PM and check-out is 11:00 AM. Early check-in and late check-out are subject to hotel availability and hotel policy.

All special requests — such as early check-in, late check-out, smoking or non-smoking rooms, specific views, floors, king or twin beds, and adjoining or interconnecting rooms — are strictly subject to availability upon arrival and cannot be guaranteed in advance.

It is mandatory to carry a valid photo identity card at check-in (Passport, Driving Licence, Voter ID, or Aadhaar card).

Airline seats and hotel rooms are subject to availability at the time of confirmation. In the event of unavailability of a listed hotel, alternate accommodation of a similar standard will be arranged.

There will be no refund for unused nights or early check-out. In the case of a medical condition, refunds depend entirely on the hotel's policy.

Flycraft does not guarantee hotel services or food quality. However, we request that you inform us immediately of any concerns so that timely action can be taken.

Flycraft does not take responsibility for any services withdrawn by the hotel without prior notice.

Transfers & Sightseeing

For SIC (Seat-in-Coach / shared) transfers, please reach the pick-up spot at least 10 minutes before the scheduled timing. Any delay in reporting on time may lead to loss of service and will not be refundable by Flycraft.

Itineraries are designed so that all sightseeing and activities may be enjoyed within the stipulated time. Travelers are advised to follow the guidance of the agent/driver and manage their time accordingly. If any sightseeing is missed due to an extension of stay beyond the advised time at a particular attraction, the driver, agent, or Flycraft shall not be held liable.

Unless specifically mentioned in the package, the vehicle is provided on a point-to-point basis and is not available for disposal to the traveler.

AC may not be provided in hilly areas.

Car/driver details will be shared one day prior to the travel start date.

Meals & Personal Expenses

Expenses of a personal nature at the place of stay — such as laundry, telephone calls, room service, alcoholic beverages, mini-bar, etc. — are not included in the package and must be borne by the traveler.

For meals included as part of sightseeing or activities, the menu is preset; a specific choice of meal may not be available.

Personal Belongings

Flycraft is not responsible for the care of personal items during the trip. Any loss of, or damage to, valuables such as mobile phones, tablets, jewellery, etc. is entirely the customer's responsibility. Customers are responsible for their own luggage. Cab drivers do not provide porter services and cannot be held liable for any such loss.

Vouchers

Vouchers issued by Flycraft against a booking must be verified by the traveler, and any discrepancy should be brought to our notice within 24 hours of receipt.

Force Majeure

In the event of force majeure circumstances (such as curfew, riots, etc.), Flycraft shall not be liable for any resulting losses. Circumstances amounting to "force majeure" include any event that we or the supplier of the service in question could not, even with all due care, foresee or prevent — such as (by way of example and not limitation) war or threat of war, riots, civil strife, industrial disputes, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.

Attraction Closures & Government Regulations

If local attractions are closed due to maintenance, weather conditions, government orders, strikes, curfews, natural calamities, or any other unforeseen reason, Flycraft or the travel agent will make best efforts to reimburse the appropriate amount, provided a refund is possible. However, Flycraft and its travel agents are not obligated to do so and cannot be held liable.

Given the dynamic external environment, travelers are required to stay updated on all guidelines, flight timing changes, and adherence requirements as per government norms and policies. It is your responsibility to track such announcements and comply with them. Flycraft will not be responsible for any failure or lapse on your part.

Flycraft shall not be liable for any losses incurred due to a traveler's violation of local government rules.

Currency & Taxes

In case of currency fluctuations or any changes in local government taxes, Flycraft reserves the right to adjust the tour price accordingly.

Itinerary Changes & Flight Cancellations

Flycraft reserves the right to modify the itinerary at any point due to reasons including but not limited to force majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels or flights, cancellation or re-routing of flights, and closure or entry restrictions at any place of visit. While we will do our best to arrange suitable alternatives, we shall not be liable for any refunds or compensation arising out of these situations.

If a flight is cancelled by the airline, Flycraft will not be liable to provide an alternate flight within the original cost. Any additional cost incurred shall be borne by the traveler.

Health & Medical

In case of any health issues, Flycraft will not be liable to provide any refunds. In the event of a medical emergency, all medical expenses will be borne by the customer.

Cancellation & Refund Policy

Cancellation Service Charge

A cancellation service charge of INR 2,000 per person is applicable on all cancellations.

An additional charge of INR 1,000 per person will be levied in the event of a cancellation caused by non-payment of any installment as per the agreed payment schedule.

Refund Schedule

Cancellation charges are calculated on the total booking amount, irrespective of whether the full amount has been paid.

Important Notes

• The cancellation policy is subject to change and depends on the applicable hotel policy.
• During peak season — such as long weekends, festival season, and summer vacation — most hotels charge 100% cancellation irrespective of the timeline above.

Airline Cancellation Policy

Flight tickets are non-refundable. In the event of a cancellation, no refund will be provided for the flight component of your booking.

Contact Us

If you have any questions about these Terms & Conditions, or need help with a booking, please contact us: